Guest Services Officer

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

TPC Hotel Pte. Ltd. in Singapore is seeking a friendly Front Desk / Guest Services Associate to greet guests, assist with check-in, and provide information about local attractions.

You will handle guest requests with courtesy, upsell where appropriate, coordinate with restaurant and transport services, and maintain professional standards as part of the Front Office team. Proficiency in English and strong interpersonal skills are essential to deliver an excellent guest experience.

Qualifications

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Excellent communication skills with the passion to serve.
• Good command of English language.

Responsibilities

• Greet guests on arrival and check-in according to established SOPs.
• Provide information pertaining to the guest's stay and hotel facilities.
• Offer courteous and efficient service and strive to fulfill guest requests.
• Upsell room types and maintain knowledge of rates and availability.
• Assist guests with reservations, transportation, tickets and messages.

Skills

Interpersonal skills

Communication

Teamwork

Conflict resolution

Guest service

Job description

Job Responsibility:

• Meets and greets all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest's stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Position Requirements:

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Good command of English language.