CUSTOMER SERVICE OFFICER

PROSEGUR SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a dedicated individual to manage front desk operations. Candidates should have a Diploma and at least 2 years of customer service experience. Responsibilities include greeting visitors, managing inquiries, and ensuring the front desk is tidy. The ideal candidate is organized, detail-oriented, and able to work shifts, including weekends and public holidays.

Qualifications

• Minimum 2 years of customer service experience.
• Able to work in a fast-paced and challenging environment.
• Possess a cheerful personality and be a good team player.

Responsibilities

• Provide good customer service and greet visitors.
• Attend to inquiries and answer feedbacks.
• Keep the front desk tidy and presentable.
• Handle data entry and access control.
• Complete any other duties assigned by management.

Skills

Customer Service skills

Organisational skills

Communication skills

Interpersonal skills

Attention to detail

Education

Diploma

Job description

Work Schedule

5/6 days work 12-hour shift (able to work weekend & Public Holidays)

Deployment

To be deployed as Floater (Islandwide Location based on daily deployment)

Job Duties

• Good Customer Service
• Greet and welcome visitors
• Attend to inquiries & answer queries or feedbacks
• Provide directional assistance
• Keeping the front desk tidy & presentable
• Access control
• Data Entry
• Any other duties assigned by the Management

Requirements

• Minimum Diploma level
• Minimum 2 years Customer Service experience
• Excellent organisational skills, demonstrates high attention to details
• Good communication & interpersonal skills
• A good team player and possess cheerful personality
• Able to work in a fast pace and challenging environment
• Able to work on shifts including weekends & Public Holidays