Customer Service Officer

Heart Springs Holdings Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Heart Springs Holdings Pte Ltd in Singapore is seeking a customer service focused receptionist to support daily operations at our spa. You will monitor service quality, handle inquiries and bookings, provide administrative support, promote spa products, and maintain accurate client records.

You will follow up on aftercare experiences, update customer details, and perform ad hoc tasks as needed by management. The role emphasizes building long-term customer relationships through excellent service.

Responsibilities

• Monitor and ensure quality of services are kept and maintained within Company’s directions.
• Provide excellent customer service and to build and establish long-term relationship with our customers.
• Handle & manage customers’ inquiries & bookings.
• Provide administrative support.
• Promote Spa products and services.
• Update of customers particulars, purchases and treatment records.
• Follow up on client’s after treatment experience.
• Other ad hoc duties assigned by the management from time to time.
• Any other administrative task when required.

Job description

Job responsibilities:

1. Monitor and ensure quality of services are kept and maintained within Company’s directions.

2. To provide excellent customer service and to build and establish long-term relationship with our customers.

3. Handle & manage customers’ inquiries & bookings.

4. Provide administrative support

5. Promote Spa products and services.

6. Update of customers particulars, purchases and treatment records.

7. Follow up on client’s after treatment experience.

8. Other ad hoc duties assigned by the management from time to time.

9. Any other administrative task when required.