Customer Service Officer

AETAS AESTHETICS PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

AETAS AESTHETICS PTE. LTD. in Singapore seeks a dedicated Patient Service, Front Desk, and Clinic Support role to warmly welcome patients, manage registrations, answer inquiries, and coordinate appointments with professionalism.

The position includes basic billing, invoicing, and daily administrative tasks to ensure smooth clinic operations. You will uphold patient confidentiality, assist with documentation and infection control, and escalate any concerns to the supervisor or doctor as needed,

Job description

The job scopeincludes:

PatientService & Front Desk Duties

• Meet and greet patients when they arrive, and ensure their needs are attended to promptly and professionally.
• Manage patient registration and ensure patient records are accurately updated in the clinic system.
• Ensure all applicable consent forms, registration forms, and treatment-related documents are duly completed and signed.
• Answer phone calls, WhatsApp messages, emails, social media enquiries, and other patient enquiries in a timely and professional manner.
• Provide accurate information on clinic services, treatments, products, pricing, and appointment availability where appropriate.
• Schedule, manage, amend, and confirm patient appointments.
• Follow up with patients on appointment reminders, missed appointments, treatment enquiries, and post-treatment matters where required.
• Ensure patients are checked in and checked out smoothly.

SalesSupport & Patient Advisory

• Find out and understand patients’ needs, concerns, and treatment goals.
• Recommend suitable treatment plans, services, and products in a professional, ethical, and non-pushy manner.
• Support patients in understanding their treatment options, packages, and product recommendations.
• Maintain a patient-centred approach and ensure every patient feels heard, respected, and well cared for.

Billing,Administration & Clinic Operations

• Manage billing, invoicing, payment collection, and checkout procedures.
• Handle simple reconciliation and basic bookkeeping duties when required, especially in the absence of the Nurse Manager or assigned personnel.
• Assist with daily closing, payment checks, and simple transaction records.
• Perform basic housekeeping to maintain a clean, tidy, and professional clinic environment.
• Ensure treatment rooms, front desk areas, and waiting areas are presentable at all times.

Compliance& Patient Safety

• Ensure compliance with clinic policies, regulatory requirements, service standards, and best practices relating to patient care and safety.
• Maintain patient confidentiality and handle all patient information with discretion and professionalism.
• Follow infection control, hygiene, documentation, and service protocols.
• Escalate patient concerns, complaints, or clinical matters to the appropriate manager, doctor, or team member promptly.