Admin/Customer Service Specialist

Orient Europharma Pte Ltd; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

Orient Europharma Pte Ltd in Singapore is seeking a proactive Sales and Admin Assistant to support the sales team and maintain smooth office operations. Responsibilities include handling customer inquiries, processing sales orders and quotations, preparing reports, managing sampling stocks, and maintaining confidential customer records.

You will assist in events, HR admin, travel arrangements, and office facilities, ensuring timely and accurate service.

Responsibilities

• Provide sales and customer service support.
• Prepare sales reports.
• Mail out and management of sampling stocks & manage customer database.
• Handle customers’ enquiries and assist to provide effective solution for customers’ issues.
• Sales Order Processing: Quotation and Sales Order.
• To perform day to day sales orders & ensure smooth daily operations of the various departments.
• Assist in the management of events/symposiums.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Proper filing & keep customers information records confidential.
• Follow communication procedures, guidelines and policies.
• Assist in business travel arrangement, hotel booking, air ticket booking and airport pick-up service.
• Search for vendors for office supplies.
• Support the maintenance for office facilities and equipment, escort vendors/contractors/building management for the repair and maintenance of office premises and office equipment when required.
• Purchase stationery/other office supplies, and make good inventory control.
• Arrange the printing of staff business name cards, company envelopes, paper with company letterhead.
• Undertake any other duties assigned by the Company.
• Provide admin support in company events and marketing activities (outing, lunch meeting, symposium and annual dinner, etc.).
• Provide HR administrative support for HR related matters.

Job description

Job function:

• Provide sales and customer service support.

• Prepare sales reports.

• Mail out and management of sampling stocks & manage customer database.

• Handle customers’ enquiries and assist to provide effective solution for customers’ issues.

• Sales Order Processing: Quotation and Sales Order.

• To perform day to day sales orders & ensure smooth daily operations of the various departments.

• Assist in the management of events/symposiums.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Proper filing & keep customers information records confidential.

• Follow communication procedures, guidelines and policies.

• Assist in business travel arrangement, hotel booking, air ticket booking and airport pick-up service.

• Search for vendors for office supplies.

• Support the maintenance for office facilities and equipment, escort vendors/contractors/building management for the repair and maintenance of office premises and office equipment when required.

• Purchase stationery/other office supplies, and make good inventory control.

• Arrange the printing of staff business name cards, company envelopes, paper with company letterhead.

• Undertake any other duties assigned by the Company.

• Provide admin support in company events and marketing activities (outing, lunch meeting, symposium and annual dinner, etc.).

• Provide HR administrative support for HR related matters.