Hotel Spa Receptionist

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

PAN PACIFIC HOTELS GROUP LIMITED in Singapore is seeking a friendly, proactive Spa & Wellness Receptionist to greet clients, handle inquiries, take bookings for spa treatments and fitness classes, and ensure a smooth first contact.

You will assist members with reservations, guide walk-ins, manage cash handling, and support opening/closing procedures while maintaining a professional image and delivering excellent service.

Responsibilities

• Assist members in making reservations for spa treatments, fitness classes and assignment of treatment rooms.
• Meet potential spa/fitness members and walk-in clients in a professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer’s requests and complaints.
• Conducting outlet tours to walk-ins and new clients.
• Monitor client’s record and recommend packages of treatment.
• Follow up on leads or walk-ins and sending of e-brochure if necessary.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, spa/fitness reception and cashiering duties daily.
• Ensure cash float tally daily, failing which, Manager should be informed immediately.
• Accept all other duties required from time to time.

Job description

Respond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the outlet.

Primary Responsibilities:

• Assist members in making reservations for spa treatment, fitness classes and assignment of treatment rooms
• Meet potential spa/fitness members and any other walk-in clients in a well mannered, professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer’s requests and complaints.
• Conducting outlet tours to walk-ins and new clients.
• Monitor client’s record and recommend packages of treatment.
• Follow up on leads or walk-ins and sending of e-brochure if necessary.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, spa/fitness reception and cashiering duties daily.
• Ensure cash float tally daily, failing which, Manager should be informed immediately.
• Accept all other duties required from time to time.