Customer Service Officer

THE NATURE SPA LYNN AESTHETIC PRIVATE LTD.; Singapore; On-site; SGD 25,000 - 38,000; Full time

Benefits offered by this job

Commission and allowance

Job summary

The Nature Spa Lynn Aesthetic Private Ltd. in Singapore seeks a customer-focused receptionist to engage clients and support daily operations for a beauty and wellness brand with 40 years of experience.

You will handle service bookings, greet clients, coordinate appointments, issue invoices, and assist in day-end sales reconciliation. Weekday hours are 11am–9pm, with weekend shifts 10am–6pm and six weekdays plus one Sunday off per month.

Responsibilities

• Initiate calls to secure service bookings and engage clients.
• Provide attentive customer service and address inquiries.
• Greet clients at reception and coordinate appointments.
• Make reminder calls to confirm upcoming bookings.
• Prepare and issue invoices for services.
• Perform day-end sales settlement.
• Maintain a positive, outgoing attitude in a fast-paced environment.
• Communicate effectively to promote services.
• Show enthusiasm for beauty and aesthetics industry.

Job description

Job Summary

Join a professional beauty and wellness company with 40 years of experience, providing Facial, Slimming, and Therapeutic massage services. Engage customers through service bookings and support daily operations in a dynamic, customer-focused environment.

Responsibilities

• Initiate cold calls to customers to secure service bookings and increase client engagement
• Deliver attentive customer service to address client inquiries and enhance satisfaction
• Manage reception tasks including greeting clients and coordinating appointments efficiently
• Conduct reminder calls to confirm upcoming appointments and reduce no-shows
• Prepare and issue accurate invoices for services rendered
• Perform day-end sales settlement to ensure accurate financial records
• Adapt to a challenging work environment with a positive and outgoing attitude
• Communicate effectively with clients to build rapport and promote services
• Demonstrate enthusiasm for working in the Beauty and Aesthetic industry

Other Information

Benefits

• Competitive salary with commission and allowance

Working Hours

• Weekdays: 11am to 9pm
• Saturdays, Sundays, and Public Holidays: 10am to 6pm

Off Days

• Six weekdays and one Sunday off per month
• Public Holiday replacement off