Hotel Spa Receptionist

Pan Pacific Group; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Pan Pacific Group is seeking a guest-focused receptionist to engage clients at first contact and ensure their needs are met with a friendly, professional demeanor.

You will assist with spa reservations, class bookings, and tours for walk-ins, while handling inquiries, complaints, and daily cashiering tasks to maintain smooth outlet operations.

Responsibilities

• Assist members in making reservations for spa treatment, fitness classes and assignment of treatment rooms.
• Meet potential spa/fitness members and walk-in clients in a professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer's requests and complaints.
• Conducting outlet tours to walk-ins and new clients.
• Monitor client's record and recommend packages of treatment.
• Follow up on leads or walk-ins and sending of e-brochure if necessary.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, spa/fitness reception and cashiering duties daily.
• Ensure cash float tally daily, informing Manager if discrepancies arise.

Job description

Respond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the outlet.

Primary Responsibilities:

• Assist members in making reservations for spa treatment, fitness classes and assignment of treatment rooms
• Meet potential spa/fitness members and any other walk-in clients in a well mannered, professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer's requests and complaints.
• Conducting outlet tours to walk-ins and new clients.
• Monitor client's record and recommend packages of treatment.
• Follow up on leads or walk-ins and sending of e-brochure if necessary.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, spa/fitness reception and cashiering duties daily.
• Ensure cash float tally daily, failing which, Manager should be informed immediately.
• Accept all other duties required from time to time.