Customer Service Officer

VLIFE (TP) PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

VLIFE (TP) PTE. LTD. is seeking a dedicated Customer Service Officer to manage front desk duties, patient registrations, and appointment coordination in a busy clinic setting.

You will handle inquiries via phone, WhatsApp, email, and in person, explain services and promotions, and ensure a positive patient experience while maintaining confidentiality and accurate records. Weekend and evening shifts may be required.

Qualifications

• Minimum 2–3 years of experience in operations or clinic management.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or related field.
• Excellent communication, problem-solving, and organisational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

Responsibilities

• Greet and attend to patients, visitors, and walk-ins in a warm, professional manner.
• Ensure patients are guided through the registration and consultation process smoothly.
• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently.
• Coordinate patient flow to minimise waiting time and ensure smooth clinic operations.
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs as needed.
• Register patients accurately and maintain documentation of patient records.
• Handle data entry and maintain confidentiality of patient information.
• Respond to patient enquiries via phone, WhatsApp, email, and walk-ins; explain clinic services and promotions.
• Address patient concerns professionally, escalating issues when necessary.

Skills

Communication

Problem-solving

Organisational skills

Education

GCE O Level / Diploma in Healthcare or Business Administration

Job description

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walkins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary

• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organisational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.