Clinic Assistant

PROMISES HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

PROMISES HEALTHCARE PTE. LTD. in Singapore is seeking a Clinic Assistant with customer service experience.

The role covers day-to-day clinic operations, patient registration, handling queries, processing payments, booking appointments, and coordinating with therapists and psychiatrists while keeping the reception area clean. Applicants should have frontline service experience, fluent English, a warm personality, and a proactive, reliable work ethic.

Qualifications

• Experience in frontline customer service.
• Fluent in English (spoken and written).
• Warm, friendly and service-oriented demeanor.
• Punctual and reliable with good attendance.
• Willingness to learn and adapt in a healthcare setting.

Responsibilities

• Day-to-day clinic operations.
• Registration of patients.
• Pack medicines per doctors’ invoices and explain instructions.
• Attend to patient queries and incoming calls.
• Collect payments from patients.
• Booking of appointments and calendar coordination.
• Coordinate with therapists and psychiatrists on schedules.
• Clinic Admin duties and maintenance of reception area.
• Acknowledge receipt of supplier deliveries (drugs/medicines).
• Perform general administrative duties as directed.

Skills

Frontline service

English fluency

Warm personality

Punctuality

Job description

We are looking for a self-motivated Clinic Assistant experienced in Customer Service for our expanding clinic operations.

Desired Characteristics and Expected Behaviours

The Desire To Serve

You have the heart to serve, have good customer service skills, and service-oriented.

Team Player

You are collaborative and appreciate good team spirit.

Initiative Taker

If something needs to be corrected, you will go ahead and problem-solve. You will discuss how to make things better, but only after thorough thought and evidence to support your beliefs.
When unable to do something, you ask explicitly from your peers and team supervisors for assistance but also come up with some possibilities of what you can do first.

Adaptable

Able to be flexible and adapt to changes.
Be able to think of Plan Bs if Plan A cannot work.

Jobscope

• Day to day clinic operations
• Registration of patients
• To pack medicines as stated in the doctors’ invoices, including printing of medicine labels and dosage/ consumption instructions, and explain the consumption instruction to the patients.
• Attending to patient queries and incoming calls
• Collecting payments from patients
• Booking of appointments
• Coordination with therapists and psychiatrists on appointments and miscellaneous duties
• Clinic Admin Duties
• To ensure the cleanliness of the Clinic, particularly the reception and customer waiting areas, at all times.
• To check and acknowledge receipt of suppliers’ deliveries, mainly drugs and medicine.
• To perform certain general administrative duties, which may differ for each Clinic Assistant/team member, as directed by your reporting officer
• To perform any other duties that the directors or management of the Company may assign

Working Hours

• Must be willing to perform full rotating shifts including Saturdays
• Weekday shifts: 8.30am - 7.30pm
• Saturday shift: 8.30am - 5.30pm
• (4-day, 40 hours work week)

(Rest day on Sundays, and 2 other Off-days during the week)

Vacancies available only for Full-Timer who are able to commit to rotating shifts as above-mentioned.

• Experience in front-line customer service
• Communicates well and fluent in English
• Warm personality
• Positive attitude towards work
• Values punctuality
• Willingness to learn
• Have good team spirit
• Pays attention to details
• Follows through on tasks assigned

Clinic assistant experience may be an advantage but not required.
Candidates with customer service and hospitality experience are welcome to apply.

Have the interest and passion to work in the healthcare industry.