Clinic Assistant

PHOENIX MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

PHOENIX MEDICAL GROUP PTE. LTD. in Singapore seeks a dedicated Clinic Assistant to proactively address issues in patient care and liaise with vendors, while supporting daily clinic operations.

You will handle reception, administrative tasks, data records, insurance claims, billing, and inventory management, ensuring clean, safe consultation rooms. Experience in healthcare preferred; weekend work required; strong communication skills essential.

Qualifications

• Excellent interpersonal skills for liaising with patients and colleagues.
• Excellent written and verbal communication.
• Strong organizational abilities to manage tasks efficiently.
• Computer literate and proficient with clinic systems.
• Weekend availability is required.

Responsibilities

• Answer telephone calls and schedule patient appointments.
• Provide guidance on basic clinical procedures and assist in administrative tasks.
• Assist with patient health insurance claims and billing processes.
• Manage patient data records and communications.
• Oversee clinic inventory and assist with orders when low.
• Ensure cleanliness and safety of the premises and rooms.
• Assist in coordinating hospital admissions, labs, and imaging services.
• Chaperone or accompany the doctor during consultations when required.

Skills

Interpersonal skills

Written communication

Organizational skills

Computer literacy

Weekend availability

Education

O'Levels or equivalent

Job description

We are seeking a dedicated Clinic Assistant who can proactively address issues that arise in patient care and vendor liaison as well as to assist in the daily administrative operations of our clinic.

Job Scope includes and is not limited to:

Receptionist Duties:

• Answer telephone calls, and schedule patient appointments
• Answer queries about the clinic.

Administrative Duties:

• Obtain, key and maintain patient data records
• Provide clear guidance on basic clinical procedures
• Assist in patient health insurance claims process
• Assist in online billing system and claiming for panel insurances
• Manage internal and external communications
• Arrange hospital admission, laboratory, and imaging services when required
• Assist in the mediation process between patients and healthcare providers
• Manage the clinic's inventory count and assist to order stock and supplies when low.
• Oversee the purchasing, maintenance, and repair of clinic equipment when required.

Clinical Duties:

• Dispensing of medications
• Financial counselling
• Chaperone/Accompany the Doctor during consultation when required
• Ensure the safety and cleanliness of the premises and consultation rooms
• Sterilize medical equipment and sanitize designated areas.

Job Requirements;

• Minimum O'Levels or equivalent
• Relevant experience in clinic / healthcare setting preferred.
• Excellent interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
• Excellent written and verbal communication skills.
• Excellent organizational skills to ensure that quality services are provided.
• Computer literate/savvy
• Able to work on weekends