Customer Service Officer

MODU K PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty lounge in Singapore is seeking a Customer Service Officer who excels in communication and is passionate about customer service. In this role, you will ensure exceptional guest experiences, handle customer feedback, schedule appointments, and contribute to a positive salon atmosphere. With opportunities for career progression, training is provided, along with staff discounts and annual leave benefits.

Benefits

Staff Discounts

Birthday Vouchers

Annual Leave

Good performance annual increment

Referral incentive

Qualifications

• Well-groomed appearance that aligns with salon image.
• Prior experience in the beauty industry is advantageous.
• Passionate about providing excellent customer service.

Responsibilities

• Communicate effectively with customers to understand their needs.
• Handle and resolve customer feedback and concerns.
• Ensure a positive salon experience to increase customer retention.
• Schedule customer appointments and perform ad-hoc duties.

Skills

Good communication skills

Service-oriented mindset

Ability to handle customer feedback

Job description

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

• Communicate with customersשוט ה understand their needs and attend to their queries
close
• Handle and resolve customers’ feedback and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and त organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

• Well-groomed and maintain a professional self that suits our salon image.
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous
• Prefer can start immediately

WHAT TO EXPECT :

• Training is provided
• Opportunity for career progression
• Staff Discounts
• Birthday Vouchers
• Annual Leave, Marriage and Compassionate leaves
• Good performance annual increment
• Referral incentive