Customer Service Officer

Business Edge Personnel Services Pte Ltd; Singapore; Sur place; SGD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Transportation provided

Résumé du poste

Business Edge Personnel Services Pte Ltd in Singapore seeks a diligent Customer Service/Logistics Support professional to coordinate daily operations with customers, warehouse teams and forwarders, ensuring smooth order processing. You will help meet KPIs, reconcile stock discrepancies, manage cycle counts for audit trails, and maintain accuracy between the client’s WMS and our records.

This role offers a daytime Mon-Fri schedule at Changi Alps with transport provided from North/Northeast/East,

Qualifications

• Customer service oriented and proactive.
• Willing to learn and adapt to processes.
• Excellent teamwork and communication skills.

Responsabilités

• Coordinate day-to-day operations with customers, warehouse, and forwarders.
• Meet operational KPIs and service standards.
• Maintain KPI and cycle count records for audit trails.
• Reconcile stock discrepancies.
• Book shipments and arrange transportation.
• Process orders efficiently.
• Prepare monthly KPI reports.
• Ensure KPI reports are submitted on schedule.
• Maintain inventory accuracy with customer's WMS.

Description du poste

Job Duties

• Communicate with customer, warehouse and forwarder in day-to-day operations
• Responsible to meet all operational key performance indicators and required service standard
• Ensure proper keeping of cycle count sheet by respective Customer Service Executive / Officer for audit trail purpose
• Responsible in reconciling all stock discrepancies
• Shipment booking and transport arrangement
• Experience in order processing
• Collate and compute the monthly KPI report
• Ensure the Customer Service Executive / Officer submit the KPI per established schedule
• Maintain inventory accuracy between us and customer's WMS system

Job Requirements

• Customer service oriented
• Good working attitude and willing to learn
• Working location: Changi Alps (transport provided from North/Northeast/East area)
• Working hrs: Mon to Fri - 8am to 5pm