Customer Service Officer

MILKYWAY INTERNATIONAL CHEMICAL STORAGE PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

MILKYWAY INTERNATIONAL CHEMICAL STORAGE PTE. LTD. in Singapore is seeking a detail-oriented Logistics/Operations Coordinator to manage customer inquiries, orders, and daily operational issues. The role requires coordinating with warehouse teams and ensuring smooth物流 daily activities.

The candidate will handle WMS orders, inventory checks, billing preparation, and KPI reporting, while collaborating across warehouse, transport, and management teams to maintain efficient operations.

Qualifications

• Diploma in logistics, supply chain management, international business or related field.
• At least 1 year of working experience in logistics/warehouse.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Serve as main contact for assigned customers; handle enquiries, updates, and operational issues.
• Process orders in Warehouse Management System (WMS); coordinate inbound/outbound shipments with warehouse team.
• Monitor inventory accuracy; support cycle counts and resolve discrepancies.
• Prepare billing; verify invoices and generate KPI/operational reports.
• Collaborate with warehouse, transport and management teams to ensure smooth daily operations.

Skills

Attention to detail

Communication skills

Coordination skills

Ability to work under pressure

Education

Diploma in Logistics / Supply Chain Management / International Business

Job description

Work Week: 5.5 days

Responsibilities

• Serve as main contact for assigned customers- Handle enquiries, updates, and operational issues.
• Process orders in Warehouse Management System (WMS), coordinate inbound/outbound shipments with warehouse team.
• Monitor inventory accuracy, support cycle counts, and resolve discrepancies.
• Prepare billing, verify invoices, and generate KPI/operational reports.
• Work closely with warehouse, transport, and management teams to ensure smooth daily operations.

Requirements

• Minimum Diploma in Logistics, Supply Chain Management, International Business, or a related field.
• At least 1 year of working experience in the logistics/warehouse industry.
• Strong attention to detail and ability to work under pressure.
• Good communication and coordination skills.