Customer Service Officer / Coordinator (Day Shift)

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; Sur place; SGD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Performance Bonus

Medical Benefits

Staff Purchase

Résumé du poste

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking an Indoor Sales Support to manage customer orders, process sales and delivery docs, and liaise with multiple departments from our Singapore office. The role emphasizes accuracy in invoicing and responsive communication.

You will handle inquiries via phone/email, support everyday order processing, and contribute to a collaborative, growth-oriented team. 5.5-day work week with competitive benefits and staff development opportunities.

Qualifications

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Ability to communicate in Mandarin to liaise with Mandarin-speaking clients.

Responsabilités

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Connaissances

Mandarin communication

Customer service

Sales support

Formation

Diploma

Outils

ERP/NAV system

Description du poste

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.
• Ability to communicate in Mandarin to liaise with Mandarin-speaking clients.

Working Hours:

• 5.5 days’ work week (Alternate Saturday): 9am to 6pm (Mon to Fri), 7am to 12noon (Sat)

Work Location:

• 5 Jalan Tepong, Singapore 619325

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits:

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.