Customer Service Officer (MNC / Warehouse)

People Profilers Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics service provider in Singapore is seeking a detail-oriented professional to manage customer orders. The role involves processing orders promptly, resolving shipment issues, and maintaining inventory accuracy. Successful candidates will demonstrate strong customer service skills and proficiency in MS Office. With responsibilities including KPI reporting and stock reconciliation, this position is ideal for team players who are solution-oriented.

Qualifications

• Ability to investigate operational incidents and service failures.
• Experience in inventory management and stock reconciliation.
• Strong skills in collating and computing KPI reports.

Responsibilities

• Process customer's orders accurately and timely.
• Submit reports to established customer's schedules.
• Liaise and resolve customer order issues.

Skills

Customer Service Orientation

Team Player

Product and System Knowledge

MS Office Skills

Job description

Responsibilities

• Ensure customer's orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer's schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies
• Inventory Management for Customer's WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills