Customer Service Executive

PBA SYSTEMS PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

PBA SYSTEMS PTE LTD in Singapore is seeking a Customer Service Executive to assist the Sales Manager with customer inquiries and sales transactions. This role involves monitoring orders, preparing quotations, and ensuring proper documentation.

The ideal candidate will have at least a GCE 'N'/'O' Level or Diploma, B2B sales support experience is a plus, and proficiency in MS Excel is required. We're looking for a positive team player who can work independently in a dynamic environment.

Qualifications

• Minimum GCE 'N'/'O' Level or Diploma required.
• Experience in a B2B sales support role preferred.
• Proficient with Microsoft Excel.

Responsibilities

• Attend to customer enquiries through email and phone.
• Prepare Quotations and Sales Orders.
• Monitor customer orders and provide support for RMAs.
• Ensure proper documentation and filing of customer records.
• Liaise with forwarder and vendor on shipments.

Skills

Experience in a sales support role for B2B sales

Proficient in MS Excel

Good interpersonal and communication skills

Education

GCE 'N'/'O' Level or Diploma

Job description

Job Summary

The Customer Service Executive assists & support the Sales Manager in customer enquiry & sales transactions and Order fulfilment.

Job Responsibilities

• Attend to customer enquiries through email and phone, prompt reply/acknowledgement to customer and general sales matters.
• Prepare Quotations, Sales Order, Sub‑contractor update report.
• Monitor and follow up on customers’ orders and RMA support.
• Sales support for the fulfilment of orders placed by customers.
• Ensure proper documentation records and filings.
• Create and maintain customer records includes NDA, vendor & customer form, Credit Note form.
• Liaise with forwarder and vendor on shipment.
• Any other duties as assigned by supervisor.

People Requirements

1. GCE “N”/ ”O” Level, Diploma minimum requirement.
2. Experience in a sales support role for B2B sales will be an advantage.
3. Proficient in MS Excel.
4. Able to work in a fast paced, dynamic environment.
5. Able to work independently with minimal supervision and good team player.
6. Positive attitude with great interpersonal and communication skills.
7. Able to start work immediately is an added advantage.