Customer Service Executive (Sales Support / 5 Days)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore is seeking a diligent Sales Support & Administrative professional to streamline quotations, processing sales orders, and coordinate with multiple departments to ensure timely delivery.

You will build rapport with customers, assist in security design on floor plans when required, prepare service agreements, and generate sales performance reports. Diploma holders with 2+ years’ experience in the service sector are preferred.

Qualifications

• Diploma in Business Studies or Office Administration is required.
• Minimum 2 years' working experience in a sales support role in the service industry related to industrial products or building industry.

Responsibilities

• Preparation and follow up on quotations, and processing of sales orders.
• Distribution of work orders to various departments and archiving to sales files.
• Assist in collecting down payments when required and support in security design on floor plans (when required).
• Circulate maintenance contracts and reminders in weekly sales meetings.
• Expedite purchase orders from customers when needed.
• Prepare sales performance reports and monthly quotation summaries.
• Contact customers to build rapport and gather feedback and participate in customer rapport programs.

Skills

Sales support

Customer service

Administration

Education

Diploma in Business Studies or Office Administration

Job description

Responsibilities:

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations


• Distribution of work orders to various department and scanning / archiving to sales files


• Application of communication link & assist in collecting down payment (when required)


• Assist to prepare Security Design on floor plan based on customer requirement (when required)


• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting


• To expedite PO from customers whenever needed


• To handle vendor approval form or customer digital portal setup


• To prepare the sales performance report for submission


• To compile monthly sales quotation summary report


• To circulate notifications / news


• To contact customer to build rapport and gather feedback


• To prepare service agreement for system commissioning

Credit control functions

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service-related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information


• To participate in marketing and/ or new business development activities as assigned by the Manager


• To participate in all customer rapport program organized by the Customer Service team


• To provide customer service & to manage customer relations for assigned customers including customer visits

Requirements:

• Diploma in Business Studies or Office Administration


• Minumum 2 years' working experience in sales support role in the service industry relating to industrial products or building industry.