Customer Service Officer

M METAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

M METAL PTE. LTD. in Singapore is hiring a Customer Service and Logistics Support role to ensure smooth order processing and timely deliveries for customers.

You will process sales orders and coordinate with sales, warehouse and logistics teams, while handling customer inquiries and maintaining records. 1 year of relevant experience and an O-Level is preferred; knowledge of Navision/ERP is advantageous. Join a collaborative team and contribute to accurate documentation, reporting, and proactive

Qualifications

• Minimum GCE O-Level or equivalent.
• At least 1 year of relevant experience in Customer Service, Sales Support, Logistics or Supply Chain.
• Good communication and interpersonal skills.

Responsibilities

• Process and generate Sales Orders (SO) and Delivery Orders (DO).
• Provide sales support and logistics coordination to customers.
• Coordinate with customers, sales, warehouse and logistics teams to ensure smooth order fulfillment and delivery.
• Respond to customer enquiries regarding pricing, order status and delivery schedules.
• Follow up on orders and deliveries, providing timely updates to customers.
• Assist with tele-sales / telemarketing activities.
• Handle customer emails and telephone enquiries professionally.
• Maintain and update customer information, sales records and operational reports.
• Prepare relevant documentation and perform clerical and administrative duties.
• Support day-to-day Supply Chain and Logistics operations.

Skills

Customer service

Logistics coordination

Communication skills

Team player

Education

GCE O-Level

Tools

Microsoft Navision / ERP

Job description

About the role

This role will support our Supply Chain, Sales and Logistics operations, ensuring smooth order processing and timely delivery to customers.

Key responsibilities

• Process and generate Sales Orders (SO) and Delivery Orders (DO)

• Provide sales support and logistics coordination to customers

• Coordinate with customers, sales, warehouse and logistics teams to ensure smooth order fulfillment and delivery

• Respond to customer enquiries regarding pricing, order status and delivery schedules

• Follow up on orders and deliveries, providing timely updates to customers

• Assist with tele-sales / telemarketing activities

• Handle customer emails and telephone enquiries professionally

• Maintain and update customer information, sales records and operational reports

• Prepare relevant documentation and perform clerical and administrative duties

• Support day-to-day Supply Chain and Logistics operations

About you

• Minimum GCE O-Level or equivalent

• At least 1 year of relevant working experience in Customer Service, Sales Support, Logistics or Supply Chain

• Good communication and interpersonal skills, with the ability to communicate effectively at all levels

• Mature, responsive, independent and a good team player

• Experience with Microsoft Navision / ERP systems will be an added advantage

• Meticulous with good attention to detail

• Able to work under pressure and meet tight deadlines