Customer Service [ Office / backend ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A human resources advisory firm in Singapore is seeking a Customer Service professional to manage various communication channels, resolve complaints, and provide coaching to retail agents. The ideal candidate will monitor service quality metrics, ensure compliance with data privacy policies, and support training initiatives. This role offers a salary range of $2500 to $2800 with additional benefits like AWS and variable bonuses.

Benefits

AWS

Variable Bonus

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels.
• Handle and resolve customer complaints promptly and track Voice of Customer (VOC) feedback.
• Provide coaching and support to retail agents through regular training sessions.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and prepare performance reports.
• Ensure compliance with PDPA and internal data privacy policies.

Job description

Customer Service

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Jurong area
• Salary : $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.