Customer Service (North-East)

Talent First; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

AWS + Variable Bonus

MNC company

Basic salary up to SGD 4,000

Job summary

Talent First in Singapore is hiring a Customer Service professional for the Ang Mo Kio office. The role is a 5-day week (Mon-Fri) with hours 8:30am-5:30pm. Salary is up to SGD 4,000 monthly, with AWS and a variable bonus in a multinational environment.

You will handle customer enquiries, orders, quotations, and service requests, update customers on order/shipment status, and coordinate with internal teams to ensure smooth fulfilment and premium service.

Qualifications

• Diploma or Bachelor’s degree required or equivalent.
• Experience in customer service with 3+ years preferred.
• English proficiency required; Chinese is a plus.

Responsibilities

• Handle customer enquiries, orders, quotations and service requests.
• Update customers on order and shipment status and follow up.
• Coordinate with internal departments to ensure smooth order fulfilment and resolve issues.
• Build and maintain good relationships with customers and internal teams.
• Maintain accurate customer records and reports.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Multitasking

Education

Diploma or Bachelor's Degree in Business Administration/Engineering/Operations Management

Job description

Benefits:

• Basic salary up to $4,000
• AWS + Variable Bonus
• MNC company

Job Details:

• 5 days works: Mon - Fri (8.30am - 5.30pm)
• Location: Ang Mo Kio

Responsibilities:

• Handle customer enquiries, orders, quotations, and service requests professionally.
• Update customers on order and shipment status and provide timely follow-ups.
• Coordinate with internal departments to ensure smooth order fulfilment and resolve customer issues.
• Build and maintain good relationships with customers and internal teams.
• Maintain accurate customer records, reports, and operational documents.
• Ensure all work follows company policies, quality standards, and safety requirements

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related field, with at least 3 years of relevant customer service experience.
• Experience in machinery, equipment, or technical service industries is an advantage.
• Good spoken and written English is required; Chinese language skills are an added advantage.
• Strong communication, customer service, problem-solving, and interpersonal skills, with the ability to work independently and manage multiple stakeholders.