Customer Services Team Lead

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Success Human Resource Centre Pte Ltd. is seeking a customer service professional in Singapore. The role focuses on enhancing customer experience and requires a Degree/Diploma in Electronic Engineering or similar. Responsibilities include improving service standards, addressing customer issues, and leading strategic initiatives.

The ideal candidate will have strong communication skills and experience in customer service, along with the ability to perform 24/7 standby. A class 3 driving license is preferred.

Qualifications

• Minimum of 1-2 years experience in customer service support.
• Ability to lead teams and devise strategic goals.
• Strong communication skills with clients.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Take ownership of customer issues from start to finish.
• Develop service procedures, policies, and standards.

Skills

Customer service support

Strategic thinking

Client-facing communication

Advanced troubleshooting

Multi-tasking

Education

Degree/Diploma in Electronic/Electronic/Telecommunication Engineering

Job description

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Manage resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Period

• Permanent

Location

• Ang Mo Kio

Working Hours

• 8.30am –6pm

Job Requirements

• Degree/Diploma in Electronic/Electronic/Telecommunication Engineering or equivalent
• Experience in providing customer service support
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Able to perform 24 by 7 standby
• Preferably with class 3 driving license

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)