Customer Service Officer (Semiconductor -Inquiry/Quotation) - AMK

Search Personnel Pte Ltd; Singapore; On-site; SGD 43,000 - 51,000; Full time

Benefits offered by this job

AWS

Medical Insurance

14 days annual leave

Job summary

Search Personnel Pte Ltd is seeking a Customer Service Officer (Inquiry/Quotation) in Ang Mo Kio to support corporate customers with end-to-end order handling. The role requires coordinating inquiries, preparing quotations, and sharing documentation with customers.

It offers a permanent, full-time position with a Monday–Friday, 8:30am–5:30pm schedule. The ideal candidate holds a degree or diploma with 1–3 years of relevant experience and is able to work after hours when needed.

Qualifications

• Degree or Diploma holder with at least 1–3 years of relevant working experience.
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration.
• Able to work after office hours when required.

Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests.
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation.
• Prepare and submit quotations to customers promptly.
• Prepare and submit documents required by customers in their respective management systems.
• Proactively update customers on their order status and shipment schedules.
• Maintain accurate and updated records of spare parts price lists for customers.
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments.
• Prepare and submit documentation to assist customers with custom queries.
• Work closely with internal teams to manage customers’ issues & solution implementation

Skills

Customer service

Order management

Quotation handling

Communication

Education

Degree or Diploma

Job description

• Position: Customer Service Officer (Inquiry/Quotation)
• Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)
• Working hours: 5 days’ work week, Monday to Friday 8.30am to 5.30pm
• Salary (commensurate with experience): Up to $4200 + AWS + Medical + 14 days annual leave
• Duration: Permanent
• Industry: Semiconductor & Electronic

Main Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:

• Degree or Diploma holder with at least 1-3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Able to work after office hours when required