Customer Service Executive (5 Days - Admin - CRM)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 33,000 - 36,000; Full time

Benefits offered by this job

Excellent Welfare and Benefits

Career progression

Job summary

EA Recruitment Pte. Ltd. is a multinational company located in the West (Toh Guan area) of Singapore.

The role offers a basic salary of SGD 3,000–3,200 with AWS and a variable bonus, and standard welfare and career progression opportunities. Working hours are 8:30am–5:30pm, Monday to Friday, with on-site duties in a sales support environment. You will support quotations, sales orders, document control, customer liaison, and assist in contract preparation and payment collection, while

Qualifications

• Diploma in Business Studies or Office Administration.
• 1–2 years' sales support experience in the service industry related to industrial/building products.

Responsibilities

• Prepare and follow up on quotations and process sales orders.
• Distribute work orders to departments and archive sales files.
• Assist in collecting down payments when required.
• Assist to prepare security designs on floor plans per customer requirements.
• Circulate maintenance contracts to executives and remind during weekly meetings.
• Expedite purchase orders from customers when needed.
• Handle vendor approval forms or customer portal setups.
• Prepare sales performance and quotation summary reports.
• Circulate notifications/news and build rapport with customers.

Education

Diploma in Business Studies / Office Administration

Job description

MNC Company

Basic $3000 - $3200 + AWS + Variable Bonus

Excellent Welfare and Benefits + Career progression

Working location: West (Toh Guan area)

Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning
• Credit Control - to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry

We regret that only shortlisted candidates will be contacted.