Customer Service & Sales Support

KUMPULAN DEVELOPMENT (S) PTE LTD; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Lunch provided daily

Company shuttle bus (AMK & Bedok MRT)

Medical benefits

Friendly and supportive team

Stable company with long-term career成长

Job summary

KUMPULAN DEVELOPMENT (S) PTE LTD in Singapore is seeking a customer service and sales support professional to respond to inquiries, process orders, and manage customer interactions via phone and email. You will work closely with internal teams to resolve issues and ensure smooth fulfillment.

Join a 5‑day work week with lunch provided daily, company shuttle bus, medical benefits, and a friendly, supportive team.

Qualifications

• Minimum 1 year of experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office; experience with ERP systems is a plus.
• Able to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Positive attitude and ability to handle challenging situations diplomatically.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently; address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Achieve performance targets set by management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Skills

Customer service

Communication

Multitasking

Detail-oriented

Time management

Problem solving

Tools

Microsoft Office

ERP systems

Job description

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided daily (Non-Halal)
• Company shuttle bus (AMK & Bedok MRT)
• Medical Benefits
• Friendly and supportive team
• Stable company with long-term career growth

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficientlyAddress and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Achieve performance targets set by management.
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically