Customer Service Team Lead

Success Human Resource Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Success Human Resource Centre Pte Ltd. is looking for a customer service-oriented professional to enhance customer experiences and facilitate growth. The position involves strategic planning, managing resources, and maintaining high service standards in Ang Mo Kio.

Applicants should have a degree in Electronic Engineering and experience in customer service. The role requires strong communication and troubleshooting skills, including a commitment to standby duties after hours.

Qualifications

• Degree/Diploma in Electronic, Telecommunication Engineering, or equivalent.
• Experience in customer service support.
• Strong client-facing communication skills.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Set mission and deploy strategies.
• Manage resources to achieve targets.

Skills

Customer service support

Strategic thinking

Client-facing communication

Advanced troubleshooting

Multi-tasking skills

Education

Degree/Diploma in Electronic/Electronic/Telecommunication Engineering

Job description

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Manage resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Period

• Contract up to 2 years

Location

• Ang Mo Kio

Working Hours

• 8:00am – 6.00pm, Monday – Friday (Standby duties is required after office-hours, when needed)
• Based on qualification

Requirements

• Degree/Diploma in Electronic/Electronic/Telecommunication Engineering or equivalent
• Experience in providing customer service support
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Able to commit to 24/7 standby duties when needed.
• Preferably with Class 3 driving license