Customer Service Executive (5 Days | Office Administration)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 32,000 - 39,000; Full time

Benefits offered by this job

Excellent Welfare and Benefits

Career progression

Job summary

EA RECRUITMENT PTE. LTD. is seeking a Sales Support and Administrative professional in Singapore. The role involves handling quotations, sales orders, and coordination across departments to ensure smooth operations. You will also manage credit control tasks and customer communications to support sales performance.

The position offers a stable 5-day work week with supportive welfare and clear opportunities for career progression within a growing company located in the West (Toh Guan area).

Qualifications

• Diploma in Business Studies/Office Administration is required.
• 1–2 years of sales support experience in the service industry relating to industrial products or building industry.

Responsibilities

• Prepare, follow up on quotations and process sales orders.
• Distribute work orders to departments and archive sales files.
• Assist in collecting down payments and set up customer portals when required.
• Prepare Security Design on floor plans based on customer requirements when needed.
• Circulate maintenance contracts and reminders during weekly sales meetings.
• Expedite purchase orders from customers as needed.
• Prepare sales performance reports and monthly quotation summaries.
• Circulate notifications/news to customers.
• Build rapport with customers and gather feedback.
• Prepare service agreements for system commissioning.
• Credit control: chase payments from customers.

Skills

Sales support

Customer service

Administrative

Vendor coordination

Education

Diploma in Business Studies / Office Administration

Job description

• MNC Company

• Basic up to $3200 + AWS + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: West (Toh Guan area)

• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations

• Distribution of work orders to various department and scanning / archiving to sales files

• Application of communication link & assist in collecting down payment (when required)

• Assist to prepare Security Design on floor plan based on customer requirement (when required)

• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting

• To expedite PO from customers whenever needed

• To handle vendor approval form or customer digital portal setup

• To prepare the sales performance report for submission

• To compile monthly sales quotation summary report

• To circulate notifications / news

• To contact customer to build rapport and gather feedback

• To prepare service agreement for system commissioning

Credit control functions

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information

• To participate in marketing and/ or new business development activities as assigned by the Manager

• To participate in all customer rapport program organized by the Customer Service team

• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry