Customer Service Officer / Sales Support

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 39,000; Full time

Benefits offered by this job

AWS

Bonus

Job summary

MTC Consulting Pte Ltd in Tuas, Singapore is hiring a Sales Support/Customer Service professional to handle inquiries, quotations, order entry and invoicing, including returns and POs. The role requires proactive, efficient coordination with internal teams.

You will liaise with purchasing, logistics and warehouse teams to ensure timely deliveries, track orders, provide customers with updates, and maintain accurate documentation in compliance with company policies.

Qualifications

• Min. 2 years of experience in a customer service or sales support role.
• Proficient in English and Chinese to liaise with Chinese-speaking customers.
• Proactive, responsive, and able to handle tasks efficiently.

Responsibilities

• Handle sales enquiry, quotation, order entry to invoicing including processing of order return and purchase order.
• Liaise with purchasing, logistics, and warehouse teams to coordinate timely deliveries to customers and vendors.
• Track and follow up on orders, providing customers with regular updates on order status.
• Ensure on-time delivery and promptly furnish customers with all required documentation.
• Maintain accurate documentation and ensure all order management activities comply with company policies and procedures.
• Verify invoice matching and ensure proper filing of credit notes and supporting documents.

Skills

English

Chinese

Job description

• Swedish MNC
• Basic from $3,200 to $3,500
• AWS + Bonus
• Monday – Friday, 7:30am – 4:50pm
• Location: Tuas

Responsibilities

• Handle sales enquiry, quotation, order entry to invoicing including processing of order return and purchase order.
• Liaise with purchasing, logistics, and warehouse teams to coordinate timely deliveries to customers and vendors.
• Track and follow up on orders, providing customers with regular updates on order status.
• Ensure on-time delivery and promptly furnish customers with all required documentation.
• Maintain accurate documentation and ensure all order management activities comply with company policies and procedures.
• Verify invoice matching and ensure proper filing of credit notes and supporting documents.

Requirements

• Min. 2 years of experience in a customer service or sales support role.
• Proficient in English and Chinese to liaise with Chinese-speaking customers.
• Proactive, responsive, and able to handle tasks efficiently.

**Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat