Customer Service (North-East)

TALENT FIRST PTE. LTD.; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Job summary

TALENT FIRST PTE. LTD. is seeking a dedicated customer service professional to handle inquiries, orders and service requests from clients. The role emphasizes timely updates on orders, shipment status and proactive follow-ups.

You will coordinate with multiple internal teams to ensure smooth fulfilment, maintain accurate records, and uphold our quality and safety standards. English fluency is required; Mandarin is a plus.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Engineering, Operations Management or related field.
• At least 3 years of relevant customer service experience.
• Proficient English; Chinese is a plus.

Responsibilities

• Handle customer enquiries, orders, quotations and service requests professionally.
• Update customers on order and shipment status and follow up promptly.
• Coordinate with internal departments to ensure smooth order fulfilment and resolve issues.
• Build and maintain good relationships with customers and internal teams.
• Maintain accurate customer records, reports and operational documents.
• Follow company policies, quality standards and safety requirements.

Skills

Customer service

Communication

Problem solving

Education

Diploma or Bachelor’s Degree

Job description

Benefits:

• Basic salary up to $4,000
• AWS + Variable Bonus
• MNC company

Job Details:

• 5 days works: Mon - Fri (8.30am - 5.30pm)
• Location: Ang Mo Kio

Responsibilities:

• Handle customer enquiries, orders, quotations, and service requests professionally.
• Update customers on order and shipment status and provide timely follow-ups.
• Coordinate with internal departments to ensure smooth order fulfilment and resolve customer issues.
• Build and maintain good relationships with customers and internal teams.
• Maintain accurate customer records, reports, and operational documents.
• Ensure all work follows company policies, quality standards, and safety requirements

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related field, with at least 3 years of relevant customer service experience.
• Experience in machinery, equipment, or technical service industries is an advantage.
• Good spoken and written English is required; Chinese language skills are an added advantage.
• Strong communication, customer service, problem-solving, and interpersonal skills, with the ability to work independently and manage multiple stakeholders.