CUSTOMER SERVICE MANAGER

TISHON TRADING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading trading company in Singapore is looking for a Customer Service Manager to oversee daily operations and develop customer service policies. Responsibilities include managing team performance, implementing customer loyalty programs, and ensuring high service quality. Ideal candidates will have strong leadership skills and a focus on customer satisfaction.

Responsibilities

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities.
• Assessing service statistics and preparing detailed reports.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Job description

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.