Customer Service Officer ( Night shift with daily allowance)

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 63,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD. is seeking a Logistics Coordinator to manage customer orders in our WMS/ERP systems and drive timely fulfillment.

You will coordinate with warehouse teams to meet cut-offs, SLAs, and SOPs while handling special instructions, VAS, and delivery changes. The role requires 2-4 years in logistics coordination, strong communication, and proficiency with WMS/ERP and Excel. A customer-centric mindset and attention to detail are essential for success in a fast-paced

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Experience using WMS, ERP systems, and Microsoft Office applications, particularly Excel.
• Strong communication and stakeholder management skills with a customer-centric mindset.
• Good analytical and problem-solving abilities with attention to detail.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced logistics environment.
• Knowledge of inventory management, order fulfilment processes, and warehouse operations is an advantage.

Responsibilities

• Receive, validate, and process customer orders accurately in the Warehouse Management System (WMS) and ERP system.
• Ensure all orders are processed in accordance with customer SOPs, order cut-off times, SLAs, and operational requirements.
• Monitor order statuses and proactively identify, escalate.
• Coordinate closely with warehouse operations teams, including inbound, outbound, and inventory functions, to ensure timely and accurate order fulfilment.
• Communicate special handling requirements, priority shipments, value-added services (VAS), and customer-specific instructions to the operations team.
• Liaise with transport providers and distribution teams to coordinate delivery schedules, manage delivery amendments, and resolve service issues.
• Support customer enquiries relating to inventory availability, stock discrepancies, shortages, overages, and ageing inventory.
• Verify, prepare, and maintain operational documentation, including DOs, packing lists, invoices, POD, and other shipping documents.
• Assist in inventory reconciliation activities and investigate stock discrepancies in collaboration with inventory and warehouse teams.
• Track daily operational performance against established KPIs and SLAs, ensuring customer expectations are consistently met.
• Prepare, analyze, and distribute daily, weekly, and monthly operational reports covering order fulfilment, inventory status, exceptions, and service performance.
• Identify service gaps and operational issues, and support the implementation of corrective and preventive actions (CAPA) to improve service levels.
• Ensure compliance with customer contracts, service agreements, SOPs, quality standards, and company policies.
• Support customer audits, operational reviews, business meetings, and site visits by preparing relevant reports and documentation.
• Maintain accurate records and documentation to ensure traceability, audit readiness, and regulatory compliance.
• Build and maintain strong working relationships with customers, vendors, and internal stakeholders to ensure high levels of customer satisfaction.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency, service quality, and productivity.

Skills

WMS usage

Excel

Attention to detail

Multitasking

Communication

Stakeholder management

Education

Diploma or Degree in Logistics / SCM / Business Admin

Tools

WMS

ERP systems

Microsoft Excel

Job description

Key Responsibilities

• Receive, validate, and process customer orders accurately in the Warehouse Management System (WMS) and ERP system.
• Ensure all orders are processed in accordance with customer SOPs, order cut-off times, service level agreements (SLAs), and operational requirements.
• Monitor order statuses and proactively identify, escal
• Coordinate closely with warehouse operations teams, including inbound, outbound, and inventory functions, to ensure timely and accurate order fulfilment.
• Communicate special handling requirements, priority shipments, value-added services (VAS), and customer-specific instructions to the operations team.
• Liaise with transport providers and distribution teams to coordinate delivery schedules, manage delivery amendments, and resolve service issues.
• Support customer enquiries relating to inventory availability, stock discrepancies, shortages, overages, and ageing inventory.
• Verify, prepare, and maintain operational documentation, including Delivery Orders (DOs), packing lists, invoices, proof of delivery (POD), and other shipping documents.
• Assist in inventory reconciliation activities and investigate stock discrepancies in collaboration with inventory and warehouse teams.
• Track daily operational performance against established KPIs and SLAs, ensuring customer expectations are consistently met.
• Prepare, analyze, and distribute daily, weekly, and monthly operational reports covering order fulfilment, inventory status, exceptions, and service performance.
• Identify service gaps and operational issues, and support the implementation of corrective and preventive actions (CAPA) to improve service levels.
• Ensure compliance with customer contracts, service agreements, SOPs, quality standards, and company policies.
• Support customer audits, operational reviews, business meetings, and site visits by preparing relevant reports and documentation.
• Maintain accurate records and documentation to ensure traceability, audit readiness, and regulatory compliance.
• Build and maintain strong working relationships with customers, vendors, and internal stakeholders to ensure high levels of customer satisfaction.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency, service quality, and productivity.

Preferred Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 2-4 years of experience in logistics coordination, customer service, supply chain operations, or warehouse administration.
• Experience using WMS, ERP systems, and Microsoft Office applications, particularly Excel.
• Strong communication and stakeholder management skills with a customer-centric mindset.
• Good analytical and problem-solving abilities with attention to detail.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced logistics environment.
• Knowledge of inventory management, order fulfilment processes, and warehouse operations is an advantage.