Customer Service Executive (Shipments)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a proficient freight forwarding coordinator in Singapore to manage quotations, shipment arrangements and day-to-day operations. The role requires coordinating with customers, overseas agents and internal teams to ensure smooth shipments and timely documentation.

You will handle import/export documentation, follow up on movements, resolve issues and uphold service standards while supporting related sales/marketing tasks as needed.

Qualifications

• 2+ years of experience in freight forwarding/logistics.
• Familiarity with import/export procedures and related documentation.
• Understanding of air or sea freight operations.

Responsibilities

• Attend to customer enquiries on quotations, shipment arrangements and day-to-day operational matters.
• Prepare freight quotations and arrange the activation of import, export and cross-trade shipments.
• Coordinate closely with customers, overseas agents and internal teams to facilitate smooth shipment operations.
• Handle and verify import and export documentation, ensuring all required paperwork is completed within the required timelines.
• Follow up on shipment movements and keep customers updated on the latest status and any changes.
• Investigate and resolve customer concerns or operational issues, working with relevant parties on corrective actions where necessary.
• Deliver consistent customer service by adhering to established processes, company policies and service standards.
• Perform accurate data entry and maintain up-to-date shipment records, reports and documentation.
• Support sales and marketing initiatives and other related activities when required.
• Carry out other duties and assignments as directed by management.

Skills

Freight forwarding

Customer service

Documentation

Air/Sea freight ops

Job description

Key Responsibilities

• Attend to customer enquiries on quotations, shipment arrangements and day-to-day operational matters.
• Prepare freight quotations and arrange the activation of import, export and cross-trade shipments.
• Coordinate closely with customers, overseas agents and internal teams to facilitate smooth shipment operations.
• Handle and verify import and export documentation, ensuring all required paperwork is completed within the required timelines.
• Follow up on shipment movements and keep customers updated on the latest status and any changes.
• Investigate and resolve customer concerns or operational issues, working with relevant parties on corrective actions where necessary.
• Deliver consistent customer service by adhering to established processes, company policies and service standards.
• Perform accurate data entry and maintain up-to-date shipment records, reports and documentation.
• Support sales and marketing initiatives and other related activities when required.
• Carry out other duties and assignments as directed by management.

Requirements

• Minimum 2 years of relevant experience in freight forwarding, logistics or a similar industry.
• Familiarity with import and export procedures and related documentation.
• Understanding of air or sea freight operations