Customer Service Executive

SPIRAL MARINE PTE. LTD.; Singapore; On-site; SGD 2,800 - 3,600; Full time

Job summary

SPIRAL MARINE PTE. LTD. in Singapore seeks a proactive Customer Service Executive to coordinate shipment enquiries, plan deliveries, and liaise with internal teams and external contractors.

You will handle job orders, prepare job sheets for invoicing, respond to emails and calls, and maintain strong rapport with customers while ensuring timely deliveries.

Qualifications

• Diploma holder or equivalent with 2 years of work experience.
• Good phone etiquette, problem solving, communication and organization skills.
• Able to work independently and resolve issues arising from late deliveries or customer complaints.

Responsibilities

• Coordinate with customers on shipment and delivery enquiries.
• Provide prompt and professional attention to all requests or problems.
• Process all job orders into the system promptly and accurately.
• Generate job instructions to operations team according to customer requests.
• Liaise with internal departments and external contractors as required.
• Pre-plan operations such as container trucking for Import/Export shipments and arrange equipment like cranes.
• Monitor vessel details via Port net and update accordingly.
• Build and maintain good rapport with customers to fulfil requirements.
• Respond to emails, phone calls and other correspondence.
• Prepare job sheets for accounts to generate invoices.

Skills

Customer service

Communication

Problem solving

Organization

Team player

Initiative

Timeliness

Education

Diploma or equivalent

Job description

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally