Key Account Executive

De Tham, Co; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

De Tham, Co in Singapore is seeking a Shipping Operations Associate to handle enquiries, coordinate shipments, and ensure timely dispatch of shipping documents to customers and overseas agents.

The role requires good knowledge of international shipping procedures and Incoterms, accurate documentation, and effective communication with internal teams and external partners.

Candidates with 1–3 years in freight/logistics and strong English are encouraged to apply; proficiency in MS Office is expected.

Qualifications

• Diploma or degree in Logistics, SCM, or related field.
• 1–3 years of experience in freight forwarding, shipping, or logistics operations.
• Good understanding of international shipping procedures and customs regulations.
• Familiarity with Incoterms and air/sea freight processes.
• Strong written and spoken English; additional languages are a plus.

Responsibilities

• Handle general enquiries regarding shipments, vessel ETAs and charges.
• Conduct targeted conversations with customers to identify their needs.
• Ensure timely dispatch of shipping documents to customers and overseas agents.
• Liaise with customers and overseas agents on shipping activities and documentation.
• Ensure the accuracy and completeness of all documentation in compliance with customs regulations and international trade requirements.
• Apply a sound understanding of shipping Incoterms.
• Perform data entry for freight services.
• Manage the complete documentation required for compliance operations and advise clients on tariff, rate, cost, quotation and eligibility requirements.
• Communicate and coordinate with external stakeholders to ensure operational excellence.
• Work with internal stakeholders to ensure alignment of interests across business activities.
• Follow operational policies, standards and procedures.
• Perform any other ad hoc duties as required.

Skills

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Customer service

MS Office

Education

Diploma/degree in Logistics or related field

Tools

Freight management systems

MS Office Suite

Job description

• Handle general enquiries regarding shipments, vessel ETAs and charges.
• Conduct targeted conversations with customers to identify their needs.
• Ensure the timely dispatch of shipping documents to customers and overseas agents.
• Liaise with customers and overseas agents on shipping activities and documentation.
• Ensure the accuracy and completeness of all documentation in compliance with customs regulations and international trade requirements.
• Apply a sound understanding of shipping Incoterms.
• Perform data entry for freight services.
• Manage the complete documentation required for compliance operations and advise clients on tariff, rate, cost, quotation and eligibility requirements.
• Communicate and coordinate with external stakeholders to ensure operational excellence.
• Work with internal stakeholders to ensure alignment of interests across business activities.
• Follow operational policies, standards and procedures.
• Perform any other ad hoc duties as required.

Requirements:

• Diploma or degree in Logistics, Supply Chain Management, Business Administration or a related field.
• Minimum one to three years of relevant experience in freight forwarding, shipping or logistics operations is preferred.
• Good understanding of international shipping procedures, documentation and customs regulations.
• Familiarity with shipping Incoterms and air and sea freight processes.
• Strong communication and interpersonal skills, with the ability to engage customers and overseas agents effectively.
• Customer-oriented mindset with the ability to identify customer needs and provide appropriate solutions.
• Detail-oriented, with strong organisational skills to ensure the accuracy and completeness of documentation.
• Proficient in data entry and comfortable using logistics or freight management systems.
• Ability to multitask, prioritise work and meet tight deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to handle operational issues independently.
• Team player with the ability to collaborate with internal and external stakeholders.
• Good command of written and spoken English. Additional languages would be an advantage.
• Proficient in Microsoft Office applications, including Excel, Word and Outlook.

Willingness to undertake ad hoc duties and adapt to operational needs.