Customer Service Executive (SAP, Letter of Credit)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 50,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Executive to handle order processing and ensure timely deliveries. You will coordinate with various departments using SAP ERP software and manage customer accounts. The ideal candidate has at least 2 years of experience in customer service within a manufacturing or B2B environment, strong communication skills, and attention to detail. This role offers a full-time permanent position in an engaging workplace.

Qualifications

• Minimum 2 years of experience in Customer Service, Sales Operations, or Order Management.
• Proven experience handling Letters of Credit (LC).
• Strong knowledge of import/export operations and shipping documentation.

Responsibilities

• Provide accurate support while managing order processing activities.
• Coordinate shipments and liaise with third-party warehouses.
• Process client orders and handle billing and invoicing.

Skills

Customer-focused mindset

Attention to detail

Communication skills

Ability to manage multiple priorities

Tools

SAP ERP software

Sales & Distribution (SD) module

Job description

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

• Permanent, Full-time opportunity
• Location: West region
• Working hours: Monday - Friday, 8.30am to 5.30pm

The Job:

• Provide precise, accurate, and reliable support while being flexible to changes and priorities.
• Escalate serious complaints or issues and collaborate with colleagues or management to find optimal solutions.
• Identify common problems, suggest improvements, and share customer feedback with relevant teams to enhance products and services.
• Protect customer confidentiality and build trust.
• Process client orders using SAP ERP software, verify technical details, and manage priorities or emergencies.
• Coordinate with the planning department to verify stock availability and organize shipments, deliveries, and import/export documentation (e.g., packing lists, delivery notes, safety data sheets, bills of lading, AWB).
• Liaise with third-party warehouses for inbound/outbound shipments, courier arrangements, and stock-taking activities.
• Create customer accounts, generate invoices, monitor payment deadlines, and follow up on overdue invoices or advance payments.
• Handle LC negotiations with customers and banks and prepare purchase requisitions for non-standard materials.
• Ensure compliance with export control procedures, regulations, and certifications, including the creation of Certificates of Origin and other export documents.
• Act as a liaison between customers and management to enhance the overall customer experience.
• Communicate customer feedback to technical and marketing teams, ensuring continuous improvement.
• Work closely with the commercial team to resolve customer order issues and ensure on-time deliveries to meet monthly sales targets.
• Support freight cost assessments and provide input for sales quotations.

The Talent:

• Minimum 2 years of experience in Customer Service, Sales Operations, or Order Management within a manufacturing, industrial, or B2B environment.
• Hands‑on experience with SAP ERP, specifically the Sales & Distribution (SD) module and relevant T‑codes.
• Proven experience handling Letters of Credit (LC).
• Strong working knowledge of import/export operations, shipping documentation, and export compliance requirements.
• Able to manage multiple priorities in a fast‑paced environment while maintaining accuracy and attention to detail.
• Communicates professionally with internal and external stakeholders and demonstrates a customer‑focused mindset.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [e-mail] in MS Word Copy. We'd be happy to hear from you!

Charmaine See
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181