Customer Service Executive / Officer - 1 Year Contract

SKOOL4KIDZ PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SKOOL4KIDZ PTE LTD in Bishan, Singapore invites an organized administrator to support operations and enrolment activities. You will handle fee collection, greet visitors, and maintain records while ensuring safety of children.

The role covers communications with parents, daily office management, and participation in trainings. A-level or diploma with 2–4 years admin experience is preferred. Join a team focused on smooth centre administration and customer service.

Qualifications

• Minimum 'A' level, Diploma or equivalent.
• 2 to 4 years of admin experience.
• Able to multi-task and work independently.
• Good interpersonal skills and willingness to learn.

Responsibilities

• Increase enrolment through engagement of customers and handle fee collection.
• Answer calls, greet visitors, route calls and provide information.
• Maintain reception and office appearance; update centre files.
• Coordinate centre correspondence and liaise with suppliers.
• Interface with parents on enrolment matters and payments.
• Attend training workshops to maintain professional competence.
• Undertake adhoc duties or projects as assigned by Supervisor.

Skills

Team player

Analytical skills

Integrity

Confidentiality

Education

A-level or Diploma

Job description

JOB DESCRIPTION:

1.Operations

• Increase enrolment through engagement of customers.

• Handle and ensure smooth fee collection.

• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.

• Greet all visitors and ensure that all security procedures are upheld.

• Prepare and submit reports.

• Ensure safety and health of children at all times.

• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.

• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

2. Administration

• Ensures the centre administration functions smoothly.

• Coordinate and distribute Centre correspondence.

• Maintain appearance of reception and office and common areas.

• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.

• Coordinate and ensure office equipment is in working order.

• Liaise with suppliers to ensure timely delivery of goods and services.

• Handle claims for petty cash accounts.

3. Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.

• Maintain positive relationships with parents, children and co-workers.

4. Personal Development

Attend training workshops, conferences in order to maintain and improve professional competence.

5.Others

• Undertake any other adhoc duties or projects as assigned by Supervisor.

JOB REQUIREMENTS:

• Minimum 'A' level, Diplomaor equivalent
• 2 to 4 years of admin experience
• Team player with strong analytical skill, integrity with strong sense of confidentiality
• Able to multi-task and work independently
• Good interpersonal skills and willing to learn attitude

Working Location : Bishan