0731 - Customer Service Executive (Childcare)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 33,000 - 42,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. in Singapore invites applications for a Customer Service Executive located in Punggol.

The role focuses on supporting childcare centre operations, engaging with families to boost enrolment, handling fee collection, and delivering a courteous reception. You will manage calls, greet visitors, assist with daily admin, prepare reports, maintain records and waiting lists, and ensure safety and compliance.

Qualifications

• Experience in childcare customer service or administration.
• Ability to handle fee collection and report submission.
• Excellent communication and reception skills.

Responsibilities

• Engage customers to increase enrolment and handle smooth fee collection.
• Answer calls courteously, route messages, and provide information to customers.
• Greet visitors and uphold security procedures.
• Prepare, submit reports and maintain accurate data, records, and waiting lists.
• Support daily operations of the centre and liaise with suppliers as needed.
• Coordinate centre administration and ensure office equipment is functioning.
• Maintain centre files in order and ensure compliance with regulations.

Skills

Customer service

Administration

Job description

Role:
Customer Service Executive

• Location: Punggol
• Salary: $3000 - $3800 (Depends on experience)
• Working days and timing: Mon - Fri, 9am - 6.30pm

Responsibility:

Operations
Increase enrolment through engagement of customers.
Handle and ensure smooth fee collection.
Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
Greet all visitors and ensure that all security procedures are upheld.
Prepare and submit reports.
Ensure safety and health of children at all times.
Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

Administration
Ensures the centre administration functions smoothly.
Coordinate and distribute Centre correspondence.
Maintain appearance of reception and office and common areas.
Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
Coordinate and ensure office equipment is in working order.
Liaise with suppliers to ensure timely delivery of goods and services.
Handle claims for petty cash accounts.

Communications
Interface with parents on enrolment matters, school fee collections and operation enquiries.
Maintain positive relationships with parents, children and co-workers.

Personal Development
Attend training workshops, conferences in order to maintain and improve professional competence.

Requirement:

Childcare customer service/admin experiences