Customer Engagement Executive

Learning Point; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Learning Point in Singapore is seeking a Customer Engagement Executive to support learners and parents, manage enquiries, promote programmes, and coordinate registrations across branches.

The role requires a diploma, strong English, and proficiency with Google Docs/Sheets and MS Office. You will work shifts, travel to multiple branches, and collaborate with teachers to deliver excellent service.

Qualifications

• Diploma required; strong command of spoken and written English.
• Proficient with Google Docs, Google Sheets and MS Office.
• Good team player with minimal supervision; prior education-industry exposure advantageous.

Responsibilities

• Acquire and maintain knowledge of programmes, services and processes.
• Promote programmes to prospective and existing customers.
• Attend to customer needs and enquiries promptly and professionally.
• Build rapport with stakeholders and maintain positive relationships.
• Handle walk-ins, phone, text and online enquiries with warmth and accuracy.
• Ensure registration and enrolment data is captured meticulously.
• Maintain updated records of customer interactions including feedback and complaints.
• Provide support to teachers and students as required.
• Act as a communication bridge between teachers and parents.
• Assist with other duties as assigned.

Skills

English proficiency

Google Docs

Google Sheets

Microsoft Office

Education

Diploma

Job description

Position:

• Customer Engagement Executive

Work Location:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday: shifts within centre opening hours (10am-10pm)

• Saturday-Sunday: shifts within centre opening hours (8am-6pm)

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• 44 hours per week

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and customer-centric manner

• Build rapport and maintain a positive relationship with all stakeholders

• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Provide support and assistance to teachers and students whenever required

• Uphold a strong communication platform between teachers and parents

• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma

• Strong proficiency in spoken and written English

• Proficient with Google Docs, Google Sheets and Microsoft Office

• Good team player with ability to work with minimal supervision

• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.