AB03 - Customer Service Executive | Parent Relations & Centre Operations

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 33,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. seeks a Customer Service Executive (Childcare) in Punggol to support enrolment, fee collection, and daily operations. The role emphasizes excellent customer service, administrative duties, and strong communication with parents and staff.

Working Mon-Fri, 9am-6.30pm, you will ensure smooth centre operations, uphold safety standards, and maintain accurate records and reports for the childcare centre.

Qualifications

• Experience in childcare customer service or administration.

Responsibilities

• Increase enrolment through customer engagement.
• Handle and ensure smooth fee collection.
• Answer calls courteously and provide information to customers.
• Greet visitors and uphold security procedures.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain administration system and update records.

Skills

Customer service

Administration

Communication

Job description

Title: Customer Service Executive (Childcare)

Location: Punggol

Salary: $3000 - $3800 (Depends on experience)

Working days and timing: Mon - Fri, 9am - 6.30pm

Responsibility

Operations

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

Administration

• Ensures the centre administration functions smoothly.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.

Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.

Personal Development

• Attend training workshops, conferences in order to maintain and improve professional competence.

Requirement

• Childcare customer service/admin experiences