Customer Service Executive

UNION AIR FREIGHT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A reputable logistics company in Singapore seeks a professional to manage air freight solutions. Responsibilities include quoting and proposing freight solutions, coordinating with airlines, and liaising with customers for export shipment instructions. Ideal candidates have a diploma and at least 1 year of experience in freight forwarding/logistics. Strong communication skills and a positive, customer-oriented mindset are essential for success in this role.

Qualifications

• Minimum education in Diploma or equivalent.
• At least 1 year of working experience in freight forwarding/logistics.
• Self-motivated with a positive customer-oriented mindset.

Responsibilities

• Quote and propose air freight solutions to customers.
• Coordinate with airlines on rates and bookings.
• Liaise with customers on export shipment instructions.

Skills

Verbal communication

Customer-oriented mindset

Teamwork

Education

Diploma or equivalent

Job description

· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player