Customer Service Executive (Night Shift)

Jokia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A meat factory in Singapore is looking for a Customer Service Executive to manage sales orders, support customer inquiries, and maintain sales records. The role requires handling administrative duties during night shifts, addressing customer issues, and coordinating with logistics for efficient delivery. Ideal candidates should possess strong organizational skills and be able to work under pressure. This position is critical for ensuring smooth operations and enhancing customer satisfaction.

Qualifications

• Experience in customer service or sales administration is preferred.
• Strong organizational and multitasking skills.
• Ability to work night shifts and handle weekend duties.

Responsibilities

• Handle administrative duties during day/night shifts, including weekends.
• Manage day-to-day administrative tasks like scheduling and reporting.
• Coordinate with production and warehouse teams for seamless operations.
• Handle customer inquiries and ensure timely communication.
• Monitor and update inventory records.
• Ensure adherence to company policies.

Skills

Customer interaction

Order processing

Sales records management

Reporting

Compliance knowledge

Job description

Customer Service Executive (Night Shift)

A sales administrator in a meat factory typically supports the sales team by managing administrative tasks and ensuring smooth operations. Here’s a general idea of what the role might involve:

• Order Processing: Handling sales orders, ensuring accuracy, and coordinating with logistics for timely deliveries.
• Customer Interaction: Addressing customer inquiries, resolving issues, and maintaining strong relationships.
• Sales Records Management: Keeping accurate records of sales contracts, invoices, and customer databases.
• Reporting: Preparing sales reports and tracking performance against targets.
• Support for Sales Team: Assisting with scheduling, travel arrangements, and promotional activities.
• Compliance: Ensuring adherence to health, safety, and industry regulations.

• Handle administrative duties during day/night shifts, including weekends and public holidays.
• Manage day-to-day administrative tasks, including scheduling and reporting.
• Coordinate with production and warehouse teams for seamless operations.
• Handle customer inquiries and ensure timely communication.
• Monitor and update inventory records.
• Ensure adherence to company policies and public protocols.