Customer Service Executive (MUST HAVE AIR/ OCEAN FREIGHT EXPERIENCE)-ALL WELCOME

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a Customer Service Executive with expertise in air and ocean freight. The role involves managing customer inquiries, coordinating shipments, and ensuring customer satisfaction by adhering to special requests. Candidates must have at least 2 years of freight forwarding experience and be bilingual in English and Mandarin. The job offers a basic salary of up to $4000 plus performance bonuses, with a standard work week of Monday to Friday.

Qualifications

• Experience in freight forwarding is mandatory.
• Minimum of 2 years of experience in air/sea freight roles.
• Good communication skills with bilingual proficiency.

Responsibilities

• Respond to customer inquiries and manage shipment bookings.
• Coordinate with the Import/Export Department for job execution.
• Prepare pre-alerts and update customers on shipment details.
• Ensure compliance with customer requests effectively.

Skills

Air freight experience

Sea freight experience

Customer service

Diplomacy and negotiation skills

MS Office proficiency

Bilingual (English and Mandarin)

Education

GCE 'O' Level and above

Job description

• Position : Customer Service Executive (MUST HAVE AIR/ OCEAN FREIGHT EXPERIENCE)-ALL WELCOME
• Location : Tampines Industrial Crescent
• Working hours : 5 working days, Monday-Friday 8:30-5:30
• Salary (commensurate with experience) : Basic up to $4000+ Performance Bonus
• Duration : Perm
• Industry : Freight Forwarding Industry

Main Responsibilities:

• Attending to Customer’s enquiries and booking of shipments
• Arrange for space bookings and monitoring
• Liaise closely with Import/Export Department for smooth execution for all jobs
• Preparation of all pre-alerts to all respective stations prior to arrival and departure of shipping
• Checking of arriving and uplift details each morning and also keep all Customers informed of the acquired information
• To check and ensure customers special request/handling is duly complied
• Deal with the respective parties effectively & efficiently, using a diplomacy and negotiation skills
• Good fillings systems and proper housekeeping
• Build and improve good working relationships with the internal and external customers

Requirements:

• ALL WELCOME - Must have experience in freight forwarding
• 2 year experience in freight forwarding (Air/Sea freight) Is a Must
• GCE’O’ Level & above
• Proficient in MS office applications
• Bilingual in both English and Mandarin to converse with Mandarin speaking clients

Send your resume via Email to [e-mail]

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Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.