Customer Service Executive

SCHOOL OF MUSIC AND THE ARTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading arts education institution in Singapore is seeking a dynamic Customer Service Representative to join their team. This entry-level role is ideal for individuals eager to start their careers while providing excellent support to students and parents. Responsibilities include engaging with clients via various channels, offering administrative support, and assisting in marketing efforts. The ideal candidate should have at least 2 years of customer service experience, strong communication skills in English and Mandarin, and the ability to multitask effectively.

Qualifications

• Preferably a minimum of 2 years in customer service or sales.
• Experience in the education sector is preferred.
• Highly motivated with a positive attitude and good work ethics.
• Must be able to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service to potential customers.
• Create a vibrant environment for students and engage them.
• Provide administrative support for student matters.
• Track and update sales leads.
• Liaise with parents and staff.
• Assist in marketing and branding strategies.

Skills

Customer service excellence

Strong communication skills in English and Mandarin

Team player

Ability to multitask

Job description

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Job Summary: We are looking for an energetic and enthusiastic candidate without experience to join our customer service team. This entry-level position is perfect for candidates who are eager to start their career in a dynamic, multicultural environment while providing excellent customer support to our diverse client base.

Responsibilities:

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,

• Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,

• Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,

• Tracking and updating detailed status reports of all sales leads,

• Engage different stakeholders through liaison with parents, staff and lecturers,

• Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and/or social media marketing an advantage.

Requirements:

• Preferably a minimum 2 years of customer service and/or sales experience,

• Experience in the education sector is preferred,

• Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,

• Must be able to multi-task and work in a fast-paced environment,

• Strong communication and interpersonal skills in English and Mandarin,

• Must be willing to work a 5-day work week (Tues to Sat).

• Able to converse in both English and Mandarin to provide customer service and communication with local and China students and parents,

• High energy level and resilience to handle multiple tasks efficiently.