Customer Service Executive (Freight Forwarding)

RICHWELL GLOBAL FORWARDING PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Benefits offered by this job

5-day work week

Working hours 9am–6pm

Medical and Insurance Coverage

Dental benefit

Career advancement

Training opportunities

Company events

Job summary

Richwell Global Forwarding in Singapore is seeking a Customer Service Executive (Freight Forwarding) to ensure high service standards, handle quotations, activations, and cross-trade shipments while coordinating with customers and overseas agents.

Applicants should have at least 2 years of related experience, a positive customer mindset, and the ability to work under pressure, with willingness to overtime when needed.

Qualifications

• At least 2 years of related work experience.
• Good attitude with positive customer mindset.
• Able to work under pressure in a fast-paced environment.
• Able to commit for overtime when needed.

Responsibilities

• Handle inquiries, prepare quotations, and manage shipment activations.
• Coordinate with customers for incoming, outgoing, and cross-trade shipments.
• Coordinate with overseas agents for shipment activities.
• Understand import and export processes.
• Ensure timely completion of required documentation.
• Provide assistance with sales and marketing activities as required.
• Handle customer issues and prevent recurrence; ensure data accuracy in reports.

Skills

Customer service

Communication

Team player

Work under pressure

Overtime flexible

Independent worker

Positive attitude

Air/Sea shipping knowledge

Job description

Customer Service Executive (Freight Forwarding)

Company Overview

An affiliate of a transportation company, Richwell Global Forwarding is a local freight forwarding company located at the eastern side of Singapore. We are expanding actively and looking for a suitable candidate to grow the Company with us. If you are a team player whom loves challenges, we want you!

Job Scope:

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to inquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

• Handle inquiries, prepare quotations, handle shipment activations and crosstrade shipments.
• Coordinatewith customers for their incoming, outgoing and cross-trade shipments
• Coordinate with Overseas Agent for shipment activities
• Understand import and export process
• To complete all required documentations on time.
• To provide assistance with sales and marketing activities as required
• Handle customer's issues, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer issues.
• Ensure accurate data entry in reports
• Any other ad hoc task assigned

Requirements:

• At least 2 years of working experience in the related field is required for this position.
• Good working attitude with positive customer mindset
• Able to work under pressure in a fast-paced environment
• Good to have at least basic experience in sea/ air shipment procedures
• Team player with good communication skills
• Able to work independently with minimum supervision
• Able to commit for overtime when needed

Benefits:

• Singaporeans preferred
• 5-daywork week
• Working Hours: 9am to 6pm
• Attractive Remuneration Package (Basic, AWS, Variable Bonus, Performance Bonus)
• Career Advancement
• Training Opportunities
• Medical and Insurance Coverage
• Dental benefit
• Company Events