Customer Service / Sales Executive

Vanguard Logistics Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Group medical coverage

Professional development programmes

Career progression opportunities

Flexible working arrangements

Staff discounts and wellness

Job summary

Vanguard Logistics Services (Singapore) Pte Ltd is seeking a dynamic and customer-focused Customer Service / Sales Executive to join our team on a full-time basis. You will manage client relationships, identify new business opportunities, and ensure excellent service delivery across our freight forwarding operations.

This role blends customer service excellence with sales development, offering opportunities to build a rewarding career in logistics while collaborating with operations, billing,

Qualifications

• Experience in customer service or sales within Freight Forwarding, Logistics, Shipping or related industries.
• Strong communication and rapport-building with clients and internal stakeholders.
• Sales acumen with ability to identify opportunities and close deals.
• Knowledge of freight forwarding processes and shipping documentation is desirable.
• Proficiency in MS Office; experience with logistics software is a plus.
• Organised with ability to multitask and manage multiple client accounts.
• Independent and collaborative work mindset.
• Attention to detail and accurate record-keeping.
• Fluent in English; other languages and accounting knowledge are advantageous.

Responsibilities

• Build and maintain strong relationships with existing clients and identify opportunities for service expansion.
• Generate new business leads and pursue sales opportunities in freight forwarding and logistics.
• Handle client enquiries on freight rates, options, documentation, and service availability.
• Process freight bookings, prepare quotations, and manage client accounts.
• Coordinate with operations, customs clearance and warehouse teams to ensure seamless service.
• Maintain records of client interactions and sales activities.
• Resolve client issues promptly with practical solutions.
• Monitor market trends to identify new business development opportunities.
• Prepare sales reports and client proposals.
• Promote company services and capabilities to potential clients.

Skills

Customer service

Sales

Communication

Interpersonal skills

Problem solving

Multitask

Attention to detail

Fluency in English

Education

Diploma or above in Business/Logistics/Supply Chain

Tools

MS Office

Logistics software

Job description

About us

Vanguard Logistics Services (Singapore) Pte Ltd is a leading provider of freight and cargo forwarding solutions globally. We specialize in comprehensive logistics services, connecting businesses with reliable, efficient transportation and supply chain solutions. Our commitment to excellence and customer-centric approach has established us as a trusted partner for organizations seeking dependable freight forwarding services. We pride ourselves on our dedicated team, innovative solutions, and unwavering focus on delivering outstanding service to our clients.

About the role

We are seeking a dynamic and customer-focused Customer Service / Sales Executive to join our team on a full-time basis. This role is pivotal to our business growth and client satisfaction, bridging the gap between our logistics expertise and our clients' needs. You will be responsible for managing client relationships, identifying new business opportunities, and ensuring exceptional service delivery across our freight and cargo forwarding operations. This position offers the ideal blend of customer service excellence and sales development, making it an excellent opportunity for a motivated professional looking to build a rewarding career in the logistics industry.

Key responsibilities

• Build and maintain strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for service expansion
• Generate new business leads and actively pursue sales opportunities within the freight forwarding and logistics sector
• Handle client enquiries regarding freight rates, shipping options, documentation requirements and service availability
• Process freight bookings, prepare quotations and manage client accounts with accuracy and professionalism
• Liaise with internal teams including operations, customs clearance and warehouse staff to ensure seamless service delivery
• Maintain detailed records of client interactions, transactions and sales activities using company management systems
• Resolve client issues and complaints promptly, providing practical solutions to maintain client confidence
• Monitor market trends and competitor activities to identify new business development opportunities
• Prepare sales reports and client proposals to support business growth objectives
• Promote company services and capabilities to potential clients through networking and professional communication

What we're looking for

• Proven experience in customer service or sales roles, ideally within freight forwarding, logistics, shipping or related industries
• Strong communication and interpersonal skills with the ability to build rapport with clients and internal stakeholders
• Sales acumen with a demonstrated ability to identify opportunities and close business deals
• Knowledge of freight forwarding processes, shipping documentation (such as bills of lading, commercial invoices, and packing lists) and international trade practices is highly desirable
• Proficiency in Microsoft Office applications and experience with logistics or freight management software systems
• Excellent organisational skills with the ability to multitask and manage multiple client accounts effectively
• Problem-solving mindset with the ability to work independently and within a team environment
• Attention to detail and commitment to maintaining accurate records and documentation
• Fluency in English; knowledge of other languages such as Mandarin, Malay and with some accounting knowledge is advantageous
• Diploma or above in Business, Logistics, Supply Chain Management or related fields, or equivalent practical experience

What we offer

• Competitive salary package commensurate with experience and qualifications
• Comprehensive benefits including health insurance and group medical coverage
• Opportunities for professional development and industry-recognised training programmes
• Career progression pathways within our growing logistics operations
• Collaborative and supportive work environment with experienced management
• Flexible working arrangements to promote work-life balance
• Staff discounts and wellness initiatives
• Exposure to diverse client base and international logistics operations