YR23- Customer Service Executive (Freight Forwarding) |5 Days

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking an Indoor Sales Executive/Customer Service representative in Singapore to support freight forwarding operations.

You will handle client inquiries, coordinate quotations and shipments, and liaise with overseas offices to ensure accurate bookings and timely execution. The role requires at least 3 years in freight forwarding and strong Microsoft Office skills. The position is on-site at Clemenceau Avenue, UE Square Singapore 239920, with a 5-day work

Qualifications

• At least 3 years of relevant experience in freight forwarding.
• Very good proficiency with Microsoft Office Tools (Word, Excel, etc.).

Responsibilities

• Respond promptly and professionally to client inquiries and maintain high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate with sales to ensure smooth handover and operational follow-through.
• Source and maintain competitive rates from hauliers, shipping lines, co-loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Work closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to Finance.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer satisfaction.

Skills

Customer service

Communication

Sales coordination

Tools

Microsoft Word

Microsoft Excel

Job description

Indoor Sales Executive/ Customer Service (Freight forwarding)

5 days, 9am- 5.30pm

Address:Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)

Salary: $3200 -$3500

Job scope:

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)