Customer Service Executive (Freight Forwarding / Logistics)

MMC Success Pte. Ltd.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Benefits offered by this job

Globally Recognized Company

Competitive Rewards and Benefits

Career Growth and Development Pathways

Job summary

MMC Success Pte. Ltd. in Singapore is seeking a Customer Service Executive to support the department and coordinate freight shipments by air and sea.

You will handle inquiries, prepare quotations, liaise with airlines and shipping lines, and maintain timely communication with customers and internal stakeholders.

The role requires GCE O level or equivalent, MS Office proficiency, and the ability to work independently or in a team.

Qualifications

• Customer service experience in logistics or similar field.
• Strong written and verbal communication.
• Ability to collaborate with team and stakeholders.
• Proficient with Microsoft Word, Excel, and Outlook.
• Professional email etiquette and organisation skills.

Responsibilities

• Assist the Customer Service Department and report to the Team Manager.
• Handle customer enquiries and provide excellent customer service support.
• Liaise and coordinate with customers regarding air and sea freight shipments.
• Liaise with airlines, shipping lines, and other relevant parties.
• Prepare quotations and freight rates for air and sea shipments.
• Handle sea freight documentation, including bookings and Bills of Lading.
• Ensure timely and accurate communication with customers and stakeholders.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Independent work

Education

GCE 'O' Level or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

• Globally Recognized Company

• Competitive Rewards and Benefits

• Career Growth and Development Pathways
  

Requirements:

• Assist the Customer Service Department and report directly to the Team Manager.

• Handle customer enquiries and provide excellent customer service support.

• Liaise and coordinate with customers regarding air and sea freight shipments.

• Liaise with airlines, shipping lines, and other relevant parties.

• Prepare and provide quotations and freight rates for air and sea shipments.

• Handle sea freight documentation, including bookings and Bills of Lading (B/L), when required.

• Ensure timely and accurate communication with customers and relevant stakeholders.

• Perform other administrative and customer service duties as assigned.

Responsibilities:

• Minimum GCE 'O' Level or equivalent.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Able to handle emails and communicate professionally with customers.

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team.
  

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah ManCheng

Registration Number: R22107862

EA License No: 22C1107