Customer Service Executive (Overseas Coordination - Freight Forwarding) #84487

ANRADUS PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Job summary

ANRADUS PTE. LTD. is seeking a Customer Service Executive to ensure high service standards for overseas coordination in the freight forwarding industry. The role involves maintaining service quality, responding to customer inquiries, and coordinating with overseas partners.

The ideal candidate should have at least 2 years of relevant experience, a positive attitude, and the ability to work independently in a fast-paced environment. This is a permanent position based in Loyang, Singapore.

Qualifications

• At least 2 years of relevant working experience.
• Able to work in a fast-paced environment.
• Willing to work additional hours when required.

Responsibilities

• Ensure high service standards for overseas partners.
• Respond to customer enquiries accurately and in a timely manner.
• Coordinate with overseas partners for incoming and outgoing shipments.

Skills

Customer-focused approach

Good communication skills

Ability to work independently

Basic knowledge of shipment procedures

Job description

Job Description

• Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
• Position Title: Customer Service Executive (Overseas Coordination – Freight Forwarding)
• Working Location: Loyang
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
• Salary Package: Basic Salary + PB + VB + AWS + Medical Benefits
• Duration: Permanent Role

Key Responsibilities

• Ensure high service standards for overseas partners, support customer satisfaction, and identify new business opportunities.
• Maintain service quality by following standard procedures and customer service practices.
• Respond to customer enquiries on quotations and operations accurately and in a timely manner.
• Handle enquiries from overseas partners, prepare quotations, and follow up accordingly.
• Coordinate with overseas partners for incoming and outgoing shipments.
• Reach out to local customers and provide service support.
• Understand sea and air shipment processes for both inbound and outbound operations.
• Manage shipment-related issues and coordinate solutions.
• Perform accurate data entry and maintain reports.
• Perform ad‑hoc duties as assigned.

Qualifications

• At least 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.