Customer Service Executive - Contact Centre

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 33,000 - 36,000; Full time

Job summary

CanWorkOne.SG Employment Pte Ltd in Singapore is seeking a Customer Service Executive - Contact Centre to handle calls for multiple outlets and ensure smooth service delivery. You will engage with customers, coordinate appointments, and provide precise information on services and operations from a busy central office.

The ideal candidate is calm under pressure, highly organised and capable of working independently with minimal supervision.

Qualifications

• Experience in call centre or customer service roles.
• Able to handle difficult customer situations professionally.
• Good communication and administrative skills.

Responsibilities

• Manage incoming calls and enquiries for 9 outlets.
• Provide information on services, appointments and operations.
• Schedule, reschedule and coordinate customer appointments.
• Handle feedback and complaints professionally.
• Follow up on enquiries and outstanding matters.
• Coordinate appointments with outlet teams to resolve issues.
• Maintain accurate customer and appointment records.
• Monitor and manage daily call flow independently.
• Support other customer service and administrative duties.

Skills

Communication skills

Telephone etiquette

Customer-focused

Organised

Independent worker

Job description

Customer Service Executive - Contact Centre

Location: Singapore

Employment: Permanent

Working Hours: 5 days per week, including weekends

Shift: 10:00 AM - 7:00 PM / 11:00 AM - 8:00 PM (flexi)

Salary: Basic $3,000 - $3,200 + commission (gross up to $4,000+)

Job Responsibilities

• Manage incoming calls and enquiries for 9 outlets.


• Provide information on services, appointments and outlet operations.


• Schedule, reschedule and coordinate customer appointments.


• Handle customer feedback and complaints professionally.


• Follow up on enquiries and outstanding customer matters.


• Liaise with outlet teams to coordinate appointments and resolve issues.


• Maintain accurate customer and appointment records.


• Monitor and manage daily call and enquiry flow independently.


• Support other customer service and administrative duties as required.

Requirements

• Experience in call centre, customer service, appointment booking or a similar role.


• Good communication and telephone etiquette.


• Comfortable handling customer complaints and difficult situations.


• Well-organised and able to manage multiple outlets independently.


• Able to work independently with minimal supervision.


• Customer-focused, patient and service-oriented.


• Good computer and administrative skills.


• Willing to work weekends.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889