Contact Centre Executive (Woodlands South and MacPherson) Up to $3500

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 35,544 - 42,575; Full time

Benefits offered by this job

Annual bonus

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore is seeking a customer service professional for a full-time role at Woodlands South. The position includes a shift-based AM/MID roster, a 5-day work week, and a yearly-renewable contract.

Salary is up to SGD 3,500 per month plus annual bonus. Responsibilities involve handling enquiries across phone, email, live chat, and messaging platforms, maintaining CRM data accuracy, and coordinating with internal teams to resolve requests while following SOPs

Qualifications

• Customer service-oriented with good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work in a fast-paced environment.
• Able to work independently and as part of a team.
• Detail-oriented with accurate data entry skills.

Responsibilities

• Handle customer enquiries via phone, email, live chat, and messaging platforms
• Provide accurate information and support for general patient-related enquiries
• Handle and follow up on customer feedback professionally
• Liaise with internal departments to support enquiry resolution and service requests
• Ensure accurate data entry into CRM systems and maintain proper records
• Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases)
• Handle emergency activation and follow established emergency communication protocols
• Participate in training, assessments, and audits as required
• Maintain service quality standards in line with organisational requirements

Job description

Responsibilities

• Handle customer enquiries via phone, email, live chat, and messaging platforms
• Provide accurate information and support for general patient-related enquiries
• Handle and follow up on customer feedback professionally
• Liaise with internal departments to support enquiry resolution and service requests
• Ensure accurate data entry into CRM systems and maintain proper records
• Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases)
• Handle emergency activation and follow established emergency communication protocols
• Participate in training, assessments, and audits as required
• Maintain service quality standards in line with organisational requirements

Details

• 5-day work week (Mon-Sun)
• Shift-based roster AM: 7:30 AM - 5:00 PM; MID: 11:30 AM - 9:00 PM
• Salary: Up to $3500
• Annual bonus
• Work Location: Woodlands South (may be deployed to MacPherson from April 2027)
• Employment Type: Full-time contract (yearly renewable)

Requirements

• Customer service-oriented with good communication and interpersonal skills
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Able to work in a fast-paced environment
• Able to work independently and as part of a team
• Detail-oriented with accurate data entry skills